gabbi’s Pet Boutique Shipping & Returns Policy

gabbi’s Pet Boutique offers shipping via the United States Postal Service and FedEx Air Courier Services. Shipping costs are based on the weight of the order and the ship to address. We have nine shipping weight classes and combine items for shipping savings when applicable. Most orders usually take only 2-3 business days to arrive.

All orders placed on gabbispetboutique.com will be processed within 48 business hours of completed checkout. Please contact us at sales@gabbispetboutique.com if you need expedited shipping services. You will be notified via email if any delays are anticipated with your order or if the shipping method will change. Please provide an accurate email address in your account profile to ensure timely notifications of any shipping delays or changes.

When will my order ship?
gabbi’s Pet Boutique is committed to shipping orders out as quickly as possible. Orders placed by 2pm CST often ship the same business day. Orders placed after 2pm CST often ship the next business day.

If any delays are anticipated with orders, you will be contacted via the email address provided. Please ensure that the email address you provide is valid in order to receive timely notifications.

Shipping to Canada
gabbi’s Pet Boutique offers shipping to Canada via the United States Postal Service or FedEx Air Courier Service. The delivery time frame does not include any customs delays and gabbi’s is not liable for delays caused by the customs process. Please allow additional time for such delays.

**Please note that posted shipping costs do not include extra import duties that may be required by the Canadian government. As the customer, you will be responsible for any fees required upon delivery.

International Shipping
Please contact us at sales@gabbispetboutique.com or call us at 270-827-1567 for assistance with international shipping costs.

Order Cancellations
Please note that our system is designed to get orders out to you as soon as possible, usually within a 48 hour window. Many orders ship the same day that they are placed. For this reason, we cannot cancel an order once it is in the system. If you contact us prior to the shipment of your order (no more than 6 hours after your order is placed) exception to this policy may be made at the sole discretion of gabbi’s Pet Boutique. Please review your orders carefully prior to submitting or call us at 270-827-1567 if you need assistance.

Return/Exchange Policy
gabbi’s Pet Boutique will offer a refund or exchange for items purchased through this website that are postmarked within 15 days of the shipping delivery date.

Items sent back for a return or exchange must meet the following criteria:

  • The product is unused and in original packaging and possessing all original tags. Please note that perishable items like pet treats, chews, and food are non-returnable.
  • The return is postmarked within 15 days of the shipping delivery date.
  • The product is free of any signs of pet hair, dander, or use. If you are returning an apparel item, please remove all pet hair that may have been transferred when trying the item on your pet. (*Please understand that many of our customers have allergies to cats and many breeds of dogs, so we must ensure that every product sold is free of hair and allergens. Current regulations also prevent the resale of used pet products due to the spread of germs and disease. Once a product has been in contact with pet hair, germs, or dander, it cannot be re-stocked with other unused products or resold as new. Please use the appropriate Apparel Sizing and fitment guides/charts on this website to ensure best fit prior to placing an order, or contact us for assistance, as we cannot provide exception to this rule.

The consumer is responsible for all shipping costs associated with a return or exchange for any reason other than products damaged during packaging or the delivery process or delivery of incomplete or incorrect products. Please see instructions below to arrange a return or exchange. If you have any questions, please contact us.

How to Make a Return
1. Ensure that all items being returned meet the above noted criteria for a return.
2. Contact us for return authorization at sales@gabbispetboutique.com or 270-827-1567.
3. Ship the item(s) back to us at:

gabbi’s Pet Boutique

Attn: Wayne

801 N. Green Street

Henderson, KY 42420

 

Your return will be processed within 48 hours of receipt. A refund for the return will be credited to the original payment method used. Refunds made to Visa, Mastercard, or Discover should reflect on the account within 48 business hours. Refunds made to American Express should reflect on the account within 7 business days. Refunds made via PayPal or Amazon should reflect on the account within 24-48 hours.

Gabbi’s Pet Boutique does not assess a re-stocking fee, but if you are simply returning an unwanted item or a change-of-mind, you will receive a refund less the initial shipping charge.

gabbi’s Pet Boutique is not responsible for those items returned to any address other than the address listed above.

How to Make an Exchange
1. Ensure that all items being returned meet the above noted criteria for a return/exchange.
2. Contact us for return authorization at 270-827-1567 or sales@gabbispetboutique.com  via the email address associated with your original order receipt and indicate whether you have placed a new order or if you are requesting that new items be shipped upon receipt of the returned items.
3. Ship back to us at:

gabbi’s Pet Boutique

Attn: Wayne

801 N. Green Street

Henderson, KY 42420

 

If you choose to ship items back to us prior to placing a new order, we will contact you to verify the new items requested and to process shipping charges if they apply.

All items sent back for an exchange must meet the above criteria and must be sent back to the address above.

gabbi’s Pet Boutique is not responsible for those items returned to any address other than the address listed above.

Refused Orders
If an order is refused delivery by the consumer, gabbi’s Pet Boutique retains the right to issue a partial refund to recover the cost of processing, return shipping, and restocking fees, if applicable. If the cost of the refused order exceeds the cost of the items purchased, no refund will be issued.

Damaged, Lost, or Stolen Products
If a product ordered through this website is damaged prior to delivery to you the consumer, gabbi’s Pet Boutique may replace the product or issue a full refund. To report a damaged product, please contact us immediately upon receipt of the item to make arrangements for a replacement or return. Damaged products must be reported within 5 business days from ship date.

If a product is lost or stolen during the delivery process, gabbi’s Pet Boutique may issue a replacement or refund subject to arrangements with the shipping provider and agreed upon terms. Please contact us to report a lost or stolen product within 5 business days of ship date. Orders reported lost, damaged, or stolen past 5 business days of scheduled delivery may not be eligible for a replacement or refund.

 

CONDITIONS:

Welcome to gabbi’s Pet Boutique. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern gabbi’s Pet Boutique’s relationship with you in relation to this website.

The term ‘gabbi’s Pet Boutique’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 810 N. Green St., Henderson, KY 42420. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without gabbi’s Pet Boutique’s prior written consent.

PRIVACY:

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sales@gabbispetboutique.com
By Phone: (270) 927-1567
We reserve the right to make changes to this policy. Any changes to this policy will be posted.